We hereby state that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
1. Unless otherwise specified, we warrant our products for one year under normal, non-commercial use from the date the purchase is made. A replacement item does not restart or in any way extend the warranty period. During the first ninety days from the date of purchase, we will repair or replace any faulty products.
2. After ninety days and up to one year of purchase, we will, subject to inspection, repair the faulty battery pack or replace it with a new or a refurbished item. The returned item must be accompanied by an authorised return email which is sent through firstname.lastname@example.org, a proof of purchase and we are not liable for the return postages.
3. For battery packs or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after eleven months is considered normal.
4. For battery packs or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.