Q: What information do we collect? How do we use it?
When you order, our payment system needs to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows the system to process and fulfil your orders and to notify you of the order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. When you submit a customer review, we also ask for your email address, although you can choose not to have your e-mail address displayed with your review. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Downton Direct Ltd-shop.co.uk services and special offers we think you'll find valuable.
Q: How does Downton Direct Ltd protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us.
Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Q: What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information and they only enable us to provide features such as to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.
Q: Will Downton Direct Ltd disclose the information it collects to outside parties?
Downton Direct Ltd does not sell, trade or rent your personal information to others. Our Web-based shop, www.batterytec.co.uk may provide aggregated statistics about our traffic patterns to the management for marketing analysis purpose only, but these statistics will include NO personally identifying information.
In summary we are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.batterytec.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
We cannot withhold data we collect about you, as per The Data Protection Act 1998 and also we do not store any financial infomation. This act provides you with access to any information we may hold on you. If you wish to have access about our data collection on you please pay our fee of £10. The fee covers our costs for processing your request and getting the data to you.